Ongoing

NYC Tenant Support Unit by Phone

​Monday - Friday 9 am to 5 pm

If you are experiencing any housing-related issues and would like to speak with a Tenant Support Specialist, request a phone appointment using the box on the right or call us at (718) 933-2539.

Si usted está pasando por algún problema con relación a su vivienda y le gustaría hablar con un especialista de Apoyo al Inquilino, por favor pida una cita usando la caja a la derecha o llámenos al (718) 933-2539.


Phone counseling. Call our main number to schedule your remote appointment 718-933-2539 Consejería telefónica, llame a UNHP para hacer esta cita virtual.

About

Services during COVID—19 are offered remotely. ​

New York City’s Tenant Support Unit provides support to tenants in the Bronx community that may be experiencing housing-related issues such as harassment, purposeful denial of essential services, overcharges or possible evictions. If you are experiencing any housing-related issues and would like to speak with a Tenant Support Specialist, request an appointment using the box on the right or call us at (718) 933-2539. We also encourage NYC tenants to visit the Tenant Resource Portal which is available in multiple languages - https://www1.nyc.gov/content/tenantresourceportal/pages/

La Oficina de Apoyo al Inquilino de la Ciudad de Nueva York ofrece apoyo a los inquilinos de la comunidad del Bronx con problemas relacionados a su vivienda, como acoso, negación de servicios de forma intencionada, sobrecargos o posibles desalojos. Si usted está pasando por algún problema con relación a su vivienda y le gustaría hablar con un especialista de Apoyo al Inquilino, por favor pida una cita usando la caja a la derecha o llámenos al (718) 933-2539. Tambien le recomendamos que visite esta pagina de la ciudad de NYC para mas recursos, este portal para inquilinos se puede leer en su idoma. https://www1.nyc.gov/content/tenantresourceportal/pages/home-spanish

Bronx Peoples Credit Union Mobile Branch & Tenant Support

​Every other Thursday

May 12th

May 26

June 9

June 23


10am - 4pm
45 West Tremont Avenue Bronx, NY The Credit Union Mobile Branch will be on the street and the NYC Tenant Support Unit is located in the Northwest Bronx Resource Center street-level offices at 45 West Tremont Avenue

About

​Bronx People’s Federal Credit Union

It’s new and it’s coming to the Bronx! Come visit this full-service mobile branch in front of 45 West Tremont Avenue to learn about:

  • Affordable low-cost savings and check accounts
  • Credit builder loans
  • ITIN holder accounts and loans
  • ATM locations and more!

NYC Tenant Support (TSU)

TSU in-person services will be at 45 West Tremont Avenue on May 12 and May 26. Call (718)933-2539 to make an appointment or stop by to sign up

New York City’s Tenant Support Unit provides support to tenants in the Bronx community that may be experiencing housing-related issues such as harassment, purposeful denial of essential services, overcharges, or possible evictions. We also encourage NYC tenants to visit the Tenant Resource Portal which is available in multiple languages - https://www1.nyc.gov/content/tenantresourceportal/pages/



NYC Housing Connect by Phone. Aplicaciones para loterias de Viviendas por teléfono

​Tuesday - Friday 10 am - 4 pm

Call (718)933-2539 if you have a Housing Connect account and would like to apply for new lotteries, update your information, or have a question.UNHP can also connect you to a Financial Counselor


Over the Phone Consult offered T-F 10am-4pm

Consultas telefónica martes a viernes

About

Did you know that you can self-enroll in the NYC affordable housing lottery? Visit the Housing Connect website for instructions and enrollment. https://housingconnect.nyc.gov/PublicWeb/

NYS Housing and Community Renewal also has a multifamily affordable housing lottery with properties in Westchester County and upstate locations. Information and applications at this link: https://hcr.ny.gov/lotteries

Still need help?

Due to the current health crisis, face to face assistance is no longer available at the Northwest Bronx Resource Center(NWBRC). You can still call us at (718)933-2539. Our phones are being answered remotely by our staff and volunteers.

We can:

  • Update your existing NYC Housing Connect account
  • Help you apply for new affordable housing lotteries
  • Give you information on local Bronx resources for meals, food pantry and other essential needs
  • Connect you with a trained Financial Coach to provide credit, savings or budgeting coaching over the phone
  • Connect you with a Tenant Support Specialist for any issues with your landlord
  • Connect homeowners with free legal assistance


**Debido a la actual crisis de salud, nuestros servicios en personas estas pospuestos hasta nuevo aviso. Llame al (718)933-2539 si ya tiene una cuenta de NYC Housing Connect y desea solicitar nuevas loterías, actualizar su información o hacer alguna pregunta de vivienda. UNHP también puede conectarlo con un asesor financiero y ofrecerle una lista de recursos locales sobre vivienda y comida.

Free Legal Help for Homeowners Remotely/Ayuda para Propietarios

Register for the NYC Finance Information Sessions about the NYC Lien Sale. Contact The Legal Aid Society for homeowner help with mortgage issues, property taxes, water charges, and other delinquent liens. Call LegalAid M- Friday 9 am until 5 pm for free assistance and advisement at (646)340-1908


The Bronx, NY Call / Llame (646) 340-1908

About

Are you behind on your mortgage, NYC taxes, water and sewer bills, or other City liens? 

You may need legal assistance to protect your home. UNHP is partnering with the Bronx Foreclosure Prevention Project and Legal Aid. The Legal Aid Society offices are closed, but they continue to assist homeowners with mortgage issues, property taxes, water charges, and other delinquent liens.

Court appearances are being rescheduled and foreclosures on most mortgages have been suspended. You may be eligible for relief due to COVID-19 issues. Call us for free assistance and advisement at (646) 340-1908. Please be aware of scammers who may exploit the current crisis. Call us with concerns, leave a message with your name and number and we will return your call.

You can also complete this intake online and a Legal Aid staff will call you for an apportionment:

https://legalaidnyc.org/programs-projects-units/foreclosure-prevention-project/

Información para dueños de casa del Bronx durante el COVID-19

El bufet de abagados, Legal Aid están cerradas, pero continúan ayudando a los propietarios con problemas hipotecarios, impuestos a la propiedad, cargos por agua y otros gravámenes. Las apariciones en los tribunales están siendo reprogramadas y las ejecuciones hipotecarias en la mayoría de las hipotecas han sido suspendidas. Usted puede ser elegible para alivio debido a problemas con COVID-19. Llámenos para obtener asistencia y asesoramiento gratuitos al (646) 340-1908. Tenga en cuenta los estafadores que pueden explotar la crisis actual. Llámenos con inquietudes, deje un mensaje con su nombre y número y le devolveremos la llamada.

Financial Coaching by Phone Via NTFP Trusted Advisor. Consejería financiera remota

​Meet 1:1 over the phone or by SKYPE with a Trusted Advisor to address pressing financial concerns


By Phone: Call UNHP at (718)933-2539 for information OR Text UNHP to 646-349-5959

Para consejería financiera telefónica: Llamar al 718-933-2539 o enviar UNHP por texto al 646-349-5959

About

Mondays - Saturdays

Tele-coaching service TrustPlus is designed to provide financial coaching via phone or Skypesupported by digital toolsto workers experiencing shocks, navigating cash flow challenges, and deciding which bills to pay. Offered by Neighborhood Trust Financial Partners to UNHP program users, it’s free professional and confidential!

All services and tools are available in English and Spanish (Monday - Saturday 9am-9pm).

  • A financial coach can help with:
  • Money management & Budgeting
  • Credit & debt management (establish, repair, repayment)
  • Banking and financial products
  • Savings Planning

To book an appointment UNHP Clients should text UNHP to 646-349-5959 or call UNHP at (718)933-2539 for help

Name, phone number and email are all that’s needed.

***

El servicio de tele-consejería TrustPlus está diseñado para proporcionar consejería financiera a través del teléfono o Skype, con el apoyo de herramientas digitales, a los trabajadores que enfrentan desafíos del flujo de efectivo y tratan de decider qué facturas pagar. Este servicio es ofrecido por Neighborhood Trust Financial Partners a los usuarios del programa UNHP, ¡es gratis profesional y confidencial!

Todos los servicios y herramientas están disponibles en inglés y español (de lunes a sábado de 9 a.m. a 9 p.m.).

Upcoming

Ask UNHP - Bilingual Monthly Live Webinar/ Traiga sus preguntas/
Thursday, May 26, 2022
4:00pm
May 26, 2022, 4:00pm

Join us over Zoom on 5/26/22 at 4 pm - the link is below for video and phone call-in +1 929 205 6099 Can't Zoom? Our staff is on stand by via phone at 718-933-2539

About

Register here: https://us02web.zoom.us/meeting/register/tZ0kceugrjIpGNHOr9Y8N4hjJwWd_F9Mn9-i

The ASK UNHP webinar is set for Thursday, May 26th and will cover a range of affordable housing and financial services issues with a special focus on the Bronx. Jumelia and our bilingual NWBRC staff will answer your questions, connect you with referrals and present any new programs that may help you build financial and housing security.

Ask UNHP about the following:

  • How to search for a new apartment
  • Emergency Rental Assistance update
  • Credit and debt management
  • How Seniors and the disabled can freeze their rent
  • Help for homeowners
  • Affordable and low-cost financial services including a new Bronx Credit Union
  • What can a free financial coach do for me?

Whether you have a question or concern, want to sign up for a UNHP service, are seeking to apply to a COVID emergency program, or need a referral to a trusted partner. Whether you have a question or concern, want to sign up for a UNHP service, are seeking to apply to a COVID emergency program, or need a referral to a trusted partner, come get the facts about the current housing and financial programs available to NYC residents. This monthly webinar is open to NYC tenants and homeowners alike – with special expertise around free services in the Bronx.

If you are a frequent program user or are visiting us for the first time – unhp.org – you can find many resources in our recent newsletters or guide section.

Topics can include but are not limited to:

- NYC Housing Connect

- Rent Freeze Program

- Advance Child Tax Credit payment (ACTC), Emergency Rental Assistance Program (ERAP) Homeowner help

Register in advance for this meeting, by clicking here: https://bit.ly/3i9AmaQ

After registering, you will receive a confirmation email containing information about joining the meeting.

____________________________________________________

Sobre el Webinar

NO proporciona preparación gratuita de impuestos este año, pero busca responder preguntas y proporcionar otros recursos.

Únase a nuestro webinar, ya sea que tenga una duda o pregunta, quiera inscribirse en un servicio de UNHP, esté buscando aplicar a un programa de emergencia de COVID o necesite una referencia de un socio de confianza. Venga a informarse sobre los programas actuales de vivienda y financieros disponibles para los residentes de la ciudad de Nueva York. Este webinar mensual está abierto a los inquilinos y propietarios de viviendas de la ciudad de Nueva York - con amplios conocimientos en torno a los servicios gratuitos en el Bronx.

Si usted es un usuario frecuente del programa o nos visita por primera vez, puede encontrar muchos recursos en nuestros boletines recientes o en la sección de guías en unhp.org.

Los temas pueden incluir pero no se limitan a:

Cómo encontrar un proveedor gratuito de impuestos

¿Qué impacto tendrá el Crédito por Hijo Avanzado en mis impuestos?
Cómo reclamar el Child Credit si no lo obtuviste
¿Qué beneficios de Covid deben declararse como ingresos? Fondo de trabajadores excluidos, Cesantía, Estímulo?
¿Necesito presentar este año?

  • Loterías actuales de NYC Housing Connect
  • Programa de congelación de alquileres
  • Pagos por adelantado del crédito tributario por hijos
  • Programa de Asistencia de Alquiler de Emergencia

Regístrese con antelación para esta reunión, haciendo clic aquí: https://bit.ly/3i9AmaQ

Después de registrarse, recibirá un correo electrónico de confirmación con información sobre la participación en la reunión.

Bank CheckUp & CheckIn with UNHP
Thursday, Jun 9, 2022
11am-4pm
June 9, 2022, 11am-4pm

45- West Tremont Avenue Bronx, NY 10453 By train - 4 to Burnside and 6 minutes walk up ( towards University Avenue) West Tremont Avenue

About

Is your bank working for you?

Does it offer products that help you manage your finances, build credit, and borrow money at no or low cost?

Are you paying for your bank services in terms of minimum balances, overdraft fees, and more?

There are Better Banking options in the Bronx!

Stop by 45 West Tremont Avenue on June 9th and meet with a UNHP staff person to review the costs of your banking services and look at a variety of other low-cost options. Visit the Bronx People’s Credit Union van and learn about Credit Union opportunities. Take our banking survey. You can also schedule an in-person appointment with an Ariva financial coach or meet with a Tenant Support counselor. Call UNHP to arrange an appointment for the counselors at (718)933-2539.

Past

Seminario Web para Discutir la Congelación de Renta de la Ciudad de Nueva York NYC Rent Freeze SCRIE O DRIE
Friday, Nov 5, 2021
11am
November 5, 2021, 11am

Para registarse a esta reunion utilize el enlaze: https://us02web.zoom.us/meeting/register/tZAudu2orDgvGNct5fz94YsdZlZFBoaF3493

About

Para registarse a esta reunion utilize el enlaze:

https://us02web.zoom.us/meeting/register/tZAudu2orDgvGNct5fz94YsdZlZFBoaF3493

El Departamento de Finanzas de la Ciudad de Nueva York y el Centro de Recursos de UNHP Northwest Bronx organizarán un seminario web para discutir la Congelación de Renta de la Ciudad de Nueva York, un programa que puede ayudar a las personas mayores (62+) y personas con discapacidades a congelar su renta al nivel actual. UNHP ayuda a los residentes del Bronx a solicitar el programa y renovar su congelación de alquiler existente (también conocido como Scrie o Drie). ¡Miles de inquilinos en nuestra comunidad son elegibles!

El seminario web:

  • Proporcione una descripción general del programa, quién califica por ingresos, edad, discapacidad y carga de alquiler.
  • Cómo aplicar durante COVID-19
  • Cómo puede ayudar UNHP
  • Información sobre renovaciones durante Covid-19

Para registarse a esta reunion utilize el enlaze:

https://us02web.zoom.us/meeting/register/tZAudu2orDgvGNct5fz94YsdZlZFBoaF3493

Si necesita ayuda para registrarse, envíe un correo electrónico a Laura Guerrero a lguerrero@unhp.org o llámenos al (718) 933-2539

Haga clic en este enlace para revisar las pautas de antemano https://www1.nyc.gov/site/finance/benefits/benefits-for-tenants.page

Personas Mayores - ¿Preocupado que su Alquiler Aumente? ¿Usted o alguien en su casa tiene por lo menos 62 años de edad o esta discapacitado (recibe beneficios de SSI/SSD)? Si es así, puede ser elegible para que su renta sea congelada, a través del Programa de Renta Congelada de NYC (SCRIE). Ayuda con aplicaciones electrónicamente.

*Ingreso combinado debe ser de $50,000 o menos; y los gastos de alquiler debe ser más de 1/3 de los ingresos mensuales. Si recibes Sección 8 o eres inquilino de NYCHA, no eres elegible.*

Llame a UNHP al 718-933-2539 o ponga su información en la caja a la derecha para que un representante lo llame.

NYC Rent Freeze Virtual Workshop (Scrie/Drie) for Seniors 62+ or People w Disabilities
Tuesday, Nov 2, 2021
4pm
November 2, 2021, 4pm

Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZwtf-GhqT4pHtcuiDPHM1TTRfKJ_n6zhY3R

About

​The NYC Department of Finance and the UNHP Northwest Bronx Resource Center will be hosting a Webinar to discuss the NYC Rent Freeze - a program that can help seniors (62+) and people with disabilities freeze their rent at the current level. UNHP assists Bronx residents to apply for the program and renew their existing rent freeze ( also known as Scrie or Drie) Thousands of tenants in our community are eligible!

The Webinar will:

  • Provide an overview of the program - who qualifies by income, age, disability, and rent burden.
  • How to apply during COVID-19
  • How UNHP can help
  • Information about renewals during Covid-19

Event address to register: Register in advance for this meeting:

https://us02web.zoom.us/meeting/register/tZwtf-GhqT4pHtcuiDPHM1TTRfKJ_n6zhY3R

If you need help registering email Laura Guerrero at lguerrero@unhp.org or call us at (718) 933-2539

Click on this link to review the guidelines in advance https://www1.nyc.gov/site/finance/benefits/benefits-for-tenants.page

This session is in English. A Spanish session will be offered on November 5th.

UNHP at 45 West Tremont Avenue for Emergency Rental Assistance/Programa de Asistencia de Alquiler
Thursday, Oct 14, 2021
11 am - 2pm
October 14, 2021, 11 am - 2pm

45 West Tremont Avenue Bronx, NY 10453 - close to W 177 Street Table outside of the building En la mesa afuera de 45 West Tremont Avenue. (cerca de la calle W 177)

About

Have you lost income due to Covid 19? Are you behind on your rent? Do you have questions about the Emergency Rental Assistance Program (ERAP) or other Covid-19 relief programs? UNHP bilingual staff will be available to answer your questions in person ( with a mask) at the table outside of 45 West Tremont Avenue. ( close to W 177 Street) Can’t find us? Call (347) 479-8859.

¿Ha perdido ingresos debido a Covid 19? ¿Está atrasado en el pago del alquiler? ¿Tiene preguntas sobre el Programa de asistencia de alquiler de emergencia (ERAP) u otros programas de ayuda de Covid-19? El personal bilingüe de UNHP estará disponible para responder sus preguntas en persona (con una máscara) en la mesa afuera de 45 West Tremont Avenue. (cerca de la calle W 177) ¿No puede encontrarnos? Llame al (347) 479-8859.